Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Veloris (“we”, “us”, “our”) governing your access to and use of Veloris (the “Platform”). By creating an account you confirm that you have read, understood and accept them.

Three further documents are incorporated into these Terms by reference and form part of your agreement with us: the Privacy Policy, the Acceptable Use Policy, and the AI Usage Policy. The Medical Disclaimer defines the limits of what the Platform is and does; nothing in these Terms overrides it.

1. Definitions

• “Platform” — the Veloris web application and its associated services, including the AI tutor, question bank, mock exams, flashcards, study plans and analytics.
• “Content” — questions, explanations, flashcards, study plans and other educational material made available on the Platform by us.
• “Your Content” — anything you submit: messages to the AI tutor, uploaded files, credential documents, notes and answers.
• “Output” — material generated by an AI model in response to your input.
• “Verified Professional” — an account whose medical credentials have been reviewed and approved under section 4.

2. Eligibility

To create and hold an account you must:

1. be at least 16 years old, and old enough in your jurisdiction to enter into a binding contract;
2. be a medical student, resident, physician, or another healthcare professional or educator in training or practice;
3. provide accurate and complete registration information, including your legal name and date of birth, and keep it current; and
4. not be barred from receiving the Platform under any applicable law or sanctions regime.

2.1 Age. We verify age by self-declared date of birth at registration. We do not independently verify it, and providing a false date of birth is a breach of these Terms. If we learn that an account holder is under the minimum age, we will close the account and delete the associated data.

2.2 The Platform is not for patients or the general public. It is built for people with medical training, and its Content assumes that training. If you are seeking information about your own health or someone else’s, this is the wrong service — see the Medical Disclaimer.

3. Your account

3.1 Security. You are responsible for keeping your password confidential and for all activity under your account. Notify us at security@veloris.health immediately if you believe your account has been accessed without your authorisation. Resetting your password signs out every active session.

3.2 One person per account. Accounts are personal. You may not share credentials, allow another person to use your account, or hold more than one account without our written agreement. Because access is granted on the strength of your verified credentials, sharing an account also hands an unverified person the access those credentials bought — which is why it is treated as a serious breach under the Acceptable Use Policy rather than a billing irregularity.

3.3 Accuracy. Registration data must be true. Submitting another person’s identity or credential documents is grounds for immediate termination under section 11 and may constitute fraud.

4. Professional verification

4.1 Verification gates AI access. Creating an account does not by itself unlock the AI tutor. You must submit evidence of your medical credentials — institution, degree or programme, and a student ID or licence number, with a supporting document — and a platform administrator must approve it.

4.2 Our discretion. We may approve or reject a submission, and may re-review or revoke a previously approved verification if we later have reason to doubt it. We are not obliged to explain a rejection in detail where doing so would help someone refine a fraudulent submission.

4.3 What we are not doing. Verification is an access-control measure for this Platform. It is not primary source verification, not a licensure check with any medical board or registry, and not a credential that means anything outside the Platform. We do not certify to anyone that you are qualified, and nobody should rely on your having a Veloris account as evidence of your qualifications.

4.4 Documents you upload. Upload only your own documents. Redact anything not needed to establish your identity and credentials. Never upload a document containing patient information. How these documents are stored and who can see them is set out in the Privacy Policy and the Security & Privacy Practices.

5. Educational purpose and your professional responsibility

5.1 The Platform exists for education, revision and examination preparation. It is not a medical device, not clinical decision support, and not a source of medical advice for any real person.

5.2 You remain solely and fully responsible for every clinical decision you make. Nothing you read on the Platform transfers any part of that responsibility to us, and no Output is a substitute for your own judgement, your institution’s protocols, primary literature, or the supervision of a qualified clinician.

5.3 You must not submit information about a real, identifiable patient. The Platform applies an automated safety classifier that refuses queries appearing to concern real patient care (see the AI Usage Policy), but that classifier is a safeguard, not a guarantee — the obligation not to submit such material is yours.

5.4 Before your first AI session you must acknowledge the Medical Disclaimer. We record the version you accepted and when. If we materially revise it, you will be asked to acknowledge the new version before continuing.

6. Plans, billing and refunds

6.1 Plans. The Platform offers a Free tier, Student Pro and Doctor Pro subscriptions, and an Institution plan priced by seat. Current prices and inclusions are on the pricing page, which is incorporated into these Terms.

6.2 Payment processing. Payments are processed by Stripe. We do not receive, handle or store your card number, security code or full billing address; those go directly to Stripe and are governed by its terms and privacy policy. We store only the identifiers needed to associate your subscription with your account.

6.3 Recurring billing. Paid plans renew automatically at the interval you selected, at the price then in effect, until cancelled. By subscribing you authorise us, through Stripe, to charge your payment method on each renewal.

6.4 Cancellation. You may cancel at any time from the billing portal. Cancellation stops future renewals; access continues to the end of the period you have already paid for, after which the account reverts to the Free tier. Deleting your account does not automatically cancel an active subscription — cancel first.

6.5 Refunds. Except where a refund is required by law, fees are non-refundable, including for partially used periods and for periods during which you did not use the Platform. We will, at our discretion, refund or credit where the Platform was materially unavailable for an extended period, or where you were charged in error.

6.6 Statutory withdrawal rights. If you are a consumer in the UK or EEA you may have a statutory right to cancel within 14 days of subscribing. Where you ask us to begin providing the service immediately, that right may be reduced or lost once performance has begun; we will tell you at the point of purchase. Nothing in this section limits rights you have as a consumer that cannot be limited by contract.

6.7 Price changes. We may change prices with at least 30 days’ notice by email. The new price applies from your next renewal; you may cancel before it takes effect.

6.8 Taxes. Prices are exclusive of any sales tax, VAT or equivalent unless stated, which will be added where applicable.

6.9 Failed payments. If a renewal payment fails we may retry it, and may downgrade or suspend the account until payment succeeds.

7. Acceptable use

Your use of the Platform is subject to the Acceptable Use Policy, which forms part of these Terms and sets out prohibited conduct in detail. In summary, and without limiting that policy, you must not: share or resell access; scrape, bulk-export or redistribute the Content; attempt to circumvent the safety classifier or any access control; reverse engineer the Platform; upload malicious files; submit false credentials; or use the Platform for anything unlawful.

8. Intellectual property

8.1 Ours. The Platform, its software, design, branding and all Content are owned by us or our licensors and protected by intellectual property law. Subject to these Terms and payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform and Content for your own study and professional education. All rights not expressly granted are reserved.

8.2 What the licence does not permit. You may not reproduce, distribute, publish, sell, sublicense or create derivative works from the Content; use it to build, train or evaluate a competing product or a machine-learning model; or extract it systematically by any means, manual or automated. Reasonable personal study use — printing a page, quoting a passage in your own notes — is permitted.

8.3 Your Content. You retain ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit and process it strictly to the extent necessary to operate the Platform and provide the service to you — which includes transmitting your prompts to the AI providers listed in the AI Usage Policy. This licence exists only to run the service; it ends when you delete the content or your account, save for the audit records described in the Privacy Policy.

8.4 We do not train models on your content. We do not use Your Content to train or fine-tune any model, and we do not sell it. Third-party providers process your prompts under their own API terms; we select providers on the basis that API inputs are not used for model training, but we do not control their internal practices and cannot warrant them.

8.5 Output. As between you and us, we make no ownership claim over Output generated in response to your prompts. Output may be non-unique — substantially similar text may be generated for other users — and its copyright status under the law of your jurisdiction may be unsettled. Treat Output as a study aid, not as an asset.

8.6 Feedback. If you send us suggestions, we may use them without obligation or compensation.

8.7 Infringement. If you believe material on the Platform infringes your rights, contact legal@veloris.health identifying the material, your rights in it, and your contact details.

9. Availability and changes to the service

9.1 We do not guarantee uninterrupted availability. The Platform may be unavailable for maintenance, upgrades, or reasons outside our control.

9.2 We may add, change or withdraw features. Where a change materially reduces what a paid plan provides, we will give reasonable notice and, if you do not accept it, you may cancel and receive a pro-rata refund for the unused remainder of the current period.

9.3 Third-party dependencies. AI features depend on external model providers. If a provider suspends service, changes its terms, or retires a model, the corresponding features may be degraded or unavailable. The Platform routes between providers to reduce this risk but cannot eliminate it.

10. Suspension

We may suspend access, immediately and without notice, where we reasonably believe it necessary to protect the Platform, its users or a third party — including suspected credential fraud, account sharing, attempts to defeat the safety classifier, automated abuse, or conduct creating legal risk. We will tell you the reason unless doing so would compromise an investigation or breach a legal obligation, and will restore access promptly if the concern is resolved.

11. Termination

11.1 By you. Delete your account at any time from Settings. Deletion is immediate and permanent; what it removes and what is retained in anonymised form is set out in the Privacy Policy. Cancel any active subscription first.

11.2 By us. We may terminate for material breach of these Terms or the Acceptable Use Policy, or where required by law. Except for serious breaches — fraud, unlawful use, or conduct endangering others — we will give notice and, where the breach can be remedied, a reasonable opportunity to remedy it.

11.3 Effect. On termination your licence ends and access ceases. Sections 8 (intellectual property), 12 (disclaimers), 13 (liability), 14 (indemnity) and 16 (governing law) survive.

11.4 No refund on termination for breach. Where we terminate for your material breach, fees already paid are not refunded.

12. Disclaimers

12.1 The Platform is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

12.2 We do not warrant that Content or Output is accurate, current or complete. Medical knowledge changes, guidelines are revised, examination answer keys lag practice, and AI models generate confident, well-formed statements that are wrong. Verify anything that matters against primary sources.

12.3 We do not warrant that using the Platform will improve your examination results or professional performance.

12.4 Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

13. Limitation of liability

13.1 To the fullest extent permitted by law, and subject to section 12.4, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for loss of profit, revenue, data, goodwill or anticipated savings, however arising.

13.2 Subject to section 12.4, our total aggregate liability arising out of or relating to these Terms or the Platform is limited to the greater of (a) the fees you paid us in the twelve months preceding the event giving rise to the claim, or (b) USD 100.

13.3 Clinical decisions. Without limiting the above, we are not liable for any loss or harm arising from a clinical decision, diagnosis, treatment or examination outcome influenced by Content or Output. This allocation of risk is fundamental to offering the Platform at all: it is an educational tool used by qualified professionals who retain professional responsibility for their own decisions.

13.4 Consumers. If you are a consumer, you have statutory rights that these Terms do not affect. Where mandatory local law gives you protections that conflict with this section, those protections prevail.

14. Indemnity

You agree to indemnify and hold us harmless from claims, losses, liabilities and reasonable legal costs arising from: (a) your breach of these Terms or any incorporated policy; (b) your submission of patient data, another person’s personal data, or credential documents you were not entitled to submit; (c) your infringement of a third party’s rights; or (d) your use of Content or Output in a clinical setting. We will notify you of any such claim, and you may not settle it in a way that imposes an obligation on us without our written consent.

15. Changes to these Terms

We may amend these Terms. For material changes we will give at least 30 days’ notice by email or in-app notice before they take effect, and the version and date at the top of this page will change. Continuing to use the Platform after that constitutes acceptance; if you do not accept, cancel and delete your account before the effective date. Changes required by law or addressing a security risk may take effect immediately.

16. Governing law and disputes

These Terms are governed by [Governing law and jurisdiction to be inserted before launch], whose courts have exclusive jurisdiction, without prejudice to any right you have as a consumer to bring proceedings in the courts of your own country of residence.

Before commencing proceedings, please contact legal@veloris.health. Most disputes are resolved faster that way, and we will engage in good faith.

17. General

• Entire agreement. These Terms and the documents incorporated by reference are the whole agreement between us regarding the Platform.
• Severability. If a provision is unenforceable, the rest remains in force.
• No waiver. Not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them on a merger or sale of the business, on notice to you.
• No third-party rights. No one other than you and us may enforce these Terms.
• Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control.

18. Contact

Veloris
[Registered address to be inserted before launch]
General: support@veloris.health
Legal: legal@veloris.health
Privacy: privacy@veloris.health
Security: security@veloris.health